You only get one chance to make a first impression. You only get one chance to make sure you say the right things and put your best foot forward. But first, above all else, you want to make sure you have The Right Smile.

Dr. Axel Castro and Dr. Maribel Morales, husband and wife team and owners of The Right Smile Dentistry, realize that there are a lot of reasons to smile in East Orlando and your dentist should be one of them. That’s why they have placed more emphasis on one word above all else at their Lake Underhill practice since opening in 2005: trust. “For a lot of people, the dentist can be a scary place, especially for kids,” says Morales, a mother of two. “My husband and I know that by choosing to sit in that chair with us, it means something. We want to show you the same respect you show us.”

Castro agrees: “The truth is that patients have no control over the procedures that take place in their mouth,” he says. “Because of that, there is a lot of responsibility on our shoulders; and, that’s why we feel it’s necessary that patients feel their treatment is fully explained and they know what’s about to happen, why it’s happening and what they can do to make sure the experience is as comfortable as possible.” One of the keys for building their successful practice from the ground up, has been developing that strong doctor/patient relationship says Castro. “We want patients to feel certain of two things: that they will be treated with compassion and that the treatment performed is absolutely the best for the condition.”

Once a treatment is decided upon, it’s time for the doctors to go to work. At The Right Smile, they know they are only as good as their instruments. “We’ve made sure to make continuous upgrades to our technology here so our patients have less to worry about,” says Morales. Features include everything from same-day computer generated porcelain crowns to state-of-the-art cancer screening systems, digital X-rays and, most importantly, a brand new sterilizing area which is monitored and tested monthly by a private, certified screening laboratory.

Again, the idea behind investing so much effort into technology and cleanliness is to make the patient experience that much better. “When we decided to take the next step and open our own practice, that was something we promised to always emphasize,” says Castro, in reference to a patient’s experience. “We have to maintain that quality experience, otherwise we’ll be just ‘another dentist visit,’” he says. Morales adds: “One of the reasons we got into dentistry as a profession was because it was one of the only ways in the medical field to always be challenged and make sure that others could benefit in a healthy way while improving their self-image at the same time.”

The patient first philosophy shows itself again in the doctor’s respect for patient’s time. In fact, the doctors book their days to minimize patient time in the chair and treat them at their appointed time. “There’s nothing worse than having to wait for something you have an appointment for,” says Morales.

The respect and open dialogue approach has taught the happily married couple that often a patient’s most common concern is not pain or discomfort if they know what’s going to happen to them; instead, it’s affordability of care. “Every year insurance coverage provides far less service and an increase in claims denial,” says Castro. For this reason alone, the office has implemented a unique system to assist patients. “We have a procedure to follow up dental claims with insurance companies as well as a system to resubmit denied claims backed by supporting documentation, including claim specific letters written by one of us and person-to-person calls to the company,” he says. For those without insurance, the office works diligently to create customized financial arrangements that are competitive with the insured patient base. “We do it because everyone deserves to have a healthy mouth,” says Morales.

“We treat people how we would want to be treated, it’s as simple as that,” says Castro. “The Right Smile provides old school patient service with technologically advanced dentistry. We do our best to help you smile, literally.”

Article by Corey Gehrold

Interested in learning how The Right Smile can help you? Contact their Waterford Lakes office to schedule an appointment today.

The Right Smile Dentistry
12301 Lake Underhill Rd., Suite 104
Orlando, FL  32828
407.380.7046 - www.TheRightSmileFL.com